Is the IoT a threat to the work force?
Back in the 1990’s, the increasingly popular Interactive Voice Response (IVR) systems seemed to be taking over the world. When you called your bank or credit card company, a machine picked up the call prompting you to select what you wanted to do: to press 1 for this or to press 2 for that. At some point, as those systems spread over many other industries such as insurance and transportation, it seemed almost impossible to talk to a human being when needed. The number of options in IVR applications grew larger and deeper, and eventually one got tired and hung up before being able to connect to a live agent.
