Changing the Pension System

Our client is a Chilean pension fund manager, dedicated to investing and collecting members' contributions, managing individual capitalization accounts and providing benefits for life, disability and retirement pensions.

With more than two million members, is one of the largest fund managers in the country. Chile has a privately managed pension system based on individual capitalization accounts; these private companies are known as Pension Fund Administrators (AFPs).

Due to social and political events in the country in recent years, the government needed to address the consequences of social unrest and the Covid-19 pandemic. The Congress proposed allowing members of all AFPs to withdraw 10% of the funds saved in their individual accounts. Once this proposal became law, companies had 48 hours to enable the online platform so that affiliates could withdraw funds. This, of course, was a titanic task for every development team, including CleverIt.

In addition to all the creation and architecture of the platform that served more than two million people, CleverIt also provided QA as a service, iImplemented by a multidisciplinary team that worked 24 hours a day, 7 days a week, towards the goal.
We used a Kanban methodology with an experienced team that had GCP certifications, ideal for scalable high-performance applications.

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Solution

In this client, we proposed the creation and implementation of manual functional tests for the QA environment and automated tests in JavaScript and Docker for resource optimization in QA and production. For this project, a lot of stress tests and quality assurance of the user experience were especially necessary.

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The project execution plan consisted of the following flows:

- Withdrawal flows 1, 2 and 3 for affiliates.

- Withdrawal flows 1, 2 and 3 for affiliates - Executives.

- Retirement flows 1, 2 and 3 for executives - Affiliates abroad.

- Retirement flows 1, 2 and 3 for executives - Surrogacy.

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Results

- 10% withdrawals (1, 2 and 3) were achieved on time, allowing affiliates to voluntarily withdraw money without errors from their accumulated funds, allowing them to navigate through a fast and intuitive flow, having the best possible experience.

- Through flawless execution, we were able to avoid any government penalty due to delays or application malfunctions.

- More than 2 million people were affected by this solution, people who were in need in the midst of the pandemic crisis.

- More than $890 million were withdrawn by affiliates.

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Technologies applied for this case

Jira, K6, JavaScript, GitLab-CI, Docker.

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