Our client, an electric utility company in Chile, used two third-party applications for specific tasks. Users had to authenticate with their own credentials in each application, leading to confusion and errors. In addition, technical support staff had to spend a lot of time helping users recover their credentials.
CleverIt, a leading technology company in Chile, proposed implementing Single Sign On (SSO) to integrate the two applications with the customer's Azure identity. With SSO, users only need to authenticate once to access all applications.
- Improved user experience: Users have significantly reduced errors in accessing applications. Confusion has been reduced and users are more comfortable using the apps.
- Reduction of technical support: The customer's technical support staff has significantly reduced the need to help users recover their credentials. This has freed up time for the team to focus on other tasks.
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CleverIt's implementation of Single Sign On was a success for our client. It has improved the user experience and reduced technical support, freeing up time for our client's IT team to focus on other tasks.
CleverIt recommends that other companies using third-party applications consider implementing Single Sign On. This solution can improve the user experience and reduce technical support, which can lead to greater efficiency and productivity.
- CleverIT demonstrated its ability to understand customer needs and provide innovative technological solutions.
- CleverIt improved its customer's user experience and reduced the workload of technical support.
- CleverIt generated a positive referral for your business.
- It is important to understand the specific needs of customers before implementing a technological solution.
- Communication and collaboration with clients are essential for the success of any project.
- Implementing technological solutions can generate significant benefits for customers.
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