Our client faced a number of challenges with their outdated OMS (Order Management System):

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First, outdated technology.

The OMS was nearing the end of its useful life, leading to high maintenance costs and a high risk of errors.

It was an inflexible monolith.

‍The monolithic architecture of the OMS made it difficult to implement changes and updates, affecting business agility.

It had a high error rate:

‍Errors in the OMS caused e-commerce service crashes, which negatively impacted sales and customer satisfaction.

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CleverIT implemented a comprehensive solution to optimize retail OMS, this solution impacted several areas and required specialized profiles:

• QA as a Service: CleverIT provided a team of two certified test engineers to perform comprehensive WHO tests.
• Test automation: The most repetitive and critical tests were automated, optimizing execution times and test coverage.
• Own work framework: CleverIt used its own framework for functional testing, ensuring the quality and reliability of the OMS.
• Azure DevOps: Azure DevOps was used for test management, automated script execution, and test repository storage.
• Postman and Newman: Postman and Newman were used for the creation and execution of test collections.

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The implementation of the CleverIt solution had a significant positive impact on business and sales:

Times were optimized: The execution time of purchase order creation flows in the QA environment was reduced by 60%.

Quality was improved: 358 functional test cases were created that covered 80% of WHO services, completely eliminating production errors.

Increased sales: A 60% increase in sales was achieved thanks to the improvement in WHO performance and the reduction of service downtime.

Decreased costs: The maintenance and development costs of the OMS were significantly reduced.

Increased customer satisfaction: The improvement in service quality and the reduction of errors led to greater customer satisfaction.

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This success story demonstrates CleverIT's experience and expertise in implementing OMS solutions. The solution implemented in this Chilean retailer made it possible to optimize the performance of the OMS, increase sales and improve customer satisfaction.

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