Our client, an important company with a presence in Latin America was in a complex situation. After implementing new functionality in their Dynamics 365 instances, several errors began to appear that affected the regular operation of their operations. The previous support provider was not meeting response times or the quality of the solution, creating great frustration and uncertainty in the company.
24/7 availability: Technical support 24 hours a day, 7 days a week, to ensure a quick response to any incident.
Response time: Using Power Platform capabilities to restore critical systems in approximately 1 hour.
Proactive Monitoring: Constant monitoring of Dynamics 365 instances to prevent errors and detect potential faults before they affect users.
Highly trained team: A team of professionals with extensive experience in Dynamics 365, technical skills in C# and in-depth knowledge of cloud technologies such as Microsoft 365.
Significant improvement in response times: The average troubleshooting time was reduced by 70%, allowing the company to regain efficiency in its operations.
Efficient problem solving: All reported errors were definitively resolved within a reasonable and convenient time for the customer, increasing trust and customer satisfaction.
Customer Satisfaction: The level of satisfaction with the support service increased considerably, thanks to the efficiency, professionalism and constant communication of the CleverIT team.
This success story demonstrates CleverIt's ability to provide customized, high-quality solutions to its customers. If you're in a similar situation and need to optimize your support in Dynamics 365, don't hesitate to contact us. CleverIt can help you improve the productivity of your business and achieve your objectives efficiently.
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