CleverIT transforms the customer experience of an IsApre with a mobile app with the highest quality standards

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This is the case of one of the Chile's largest ISAPRES, with more than 1,500,000 members. In 2023, the company decided to modernize its digital platform to improve the customer experience.

The ISAPRE website was little used by customers when creating their refunds due to an unfriendly user experience, so most customers went physically to buy bonds and generate refunds. This, of course, created annoyance and frustration for customers, and increased the company's operating costs.

CleverIt proposed to develop a new mobile app for our client. The App would allow customers to carry out all the important ISAPRE processes in a simple and fast way, from any mobile device.

A development team was assembled consisting of a software test engineer certified in ISTQB Foundation Level, pTu performance tester Unity with Jmeter, Scrum Foundation and Scrum Master, a front-end developer specialized in Ionic and a back-end developer specialized in .NET Core.

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The project was successfully completed on time and within the planned budget and the results were as follows:

• More than 30 REST microservices written in .NET Core were created.
• A mobile app was developed on Ionic 3.
• 100% coverage was obtained from successful automated functional test cases for the 30 microservices developed during the project.
• APP users increased by 25%.
• Refund flow increased by 30%.
• The contribution payment process increased by 10%.
• Approximately 40% reduction in recurring office users.
• Increase in online bond purchases.
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The customer's new mobile app has been a resounding success. The project has improved the customer experience, increased the company's operational efficiency and helped to reduce costs.

CleverIT demonstrated its ability to develop innovative technological solutions that meet customer needs. The CleverIT QA team did an exceptional job, automating tests and developing functional and non-functional tests using SonarQube for code review, which helped to ensure the quality of the project.