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In this case of success, our client is a large retail company, with a strong presence in Latin America. The customer detected significant pain in his in-store pickup process, where possible Internet failures slowed down attention and even sometimes care could not be carried out at all. This began to cause annoyance to its users, who required quick and efficient care.
This system failure was due to a communication problem between the company's system and the Internet, which caused a desynchronization between several service numbers when they are issued.
The customer not only required a better connection of their servers to the Internet, but also a partner that will connect with your needs and develop a quick solution to modernize the application it was currently using in its physical stores. That's when our experts arrive!
Our Development team proposed a desktop application that would be installed at in-store pickup points, where each user could enter their data and then print a service ticket. Unlike the original care system, the proposal considered the generation of a different ticket if the Internet connection is lost, which is automatically synchronized with the other numbers once the connection is recovered.
In addition to successfully building a solution that would address the lack of synchronization between the client's system and the Internet network, its graphical interface was improved to offer a better experience to users at the time you enter your data.
Our client valued the work of the Clevers who were part of the project, highlighting their support in the development and implementation of this new system. Thanks to direct communication between CleverIt and the customer, a solution was generated with a faster response and printing of tickets, compared to high demand in branches with in-store pickup. This undoubtedly greatly improved the experience of users who went to the branches where the new system was implemented in Chile, Peru, Colombia and Argentina.
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